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Merge Publishers
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Merge Subjects
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New Distribution Channel Request
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New Feature: Lists
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New series not visible by default
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New subjects not visible by default
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ONIX data requirements
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Optimize images
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Orphaned product formats
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Create Channel
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Override Channel Rule
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Create Channel Rule
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Package processing stalled
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Package sets with constituent titles grouped beneath
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Page feature products
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Page variables
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Pre-order products
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Private Access Challenge
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Process Images Using Photoshop
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Product Formats Scope Setting
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Product Keywords vs Tags
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Products missing product formats
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Products vs Product Formats
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Share a google doc
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Share Browser Information
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Show upcoming products
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Splash image not updating on public site
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Strange characters in TitleLeaf
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Strange characters in CSV package
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Test job worker
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Textile markup
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Troubleshooting articles
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Unlock user account
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Uploading files to Google Drive
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URL shortening
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Use Google Docs to Create CSV Files
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Use price change data when distributing
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Use price change package when distributing
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Validation failed: Date can't be blank
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Versioning
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Visible Formats
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What is a Proprietary ID?
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Why isn't a given product visible?
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Tag Restrictions
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Price Change: Failed to Package
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Order confirmation not sent
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File copied to hold directory
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File does not meet naming conventions
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Distribution/ingestion not processing
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Distribution skipped due to blank product format list
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"Select Assets By" menu
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Channel Rule File Formula
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Add formatting to product description
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Ingestion Error: Failed to manipulate with MiniMagick
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Distribution failed to fire event
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ONIX Tag Type
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Product not showable
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Public Threshold
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Age Calculation
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Table of Contents Formatting
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Ingested image not visible on public site
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Distribution unable to build data connection
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Distribution upload failed due to expired token
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Replace Dropbox Destination
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Distribution skipped due to no IDs
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Distribution failed due to 450 error
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Upload failed: fingerprint does not match (B&T)
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Validation failed: Name can't be blank
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Keyword weighted, fuzzy search
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Search Mechanism
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Request-URI Too Long
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Package failed due to "too many IDs"
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Package failed due to Bad Gateway
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Can the TitleLeaf email sender use the site domain?
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Default Sender Email
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Change Sender Email Address
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Confirm Sender Signature
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Price Change Advance Notice Setting
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How to audit a product data ingestion?
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Acceptable Dewey Decimal Values
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Checkout Steps for Institutions
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Checkout Steps for Non-Institutions
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Credit Card Authorization Not Found
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Can orders be submitted without payment by credit card?
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What customer categories are considered Institutions?
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Library Processing Specifications Module
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Switch distribution channel from ONIX 2.1 to ONIX 3.0
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Directories in ingestion account
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Publishing Status
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Recurring Invoice: Automatic Payment
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Service Invoice: ACH Payment
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Service Invoice: Credit Card Payment
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Help Center: Forgot Password
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Read-along format
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Formatting channel emails
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Ingestion Error: Cannot find product format by ISBN when not unique
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Generating Proprietary IDs
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Format Abbreviations
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Excerpt didn't change after changing setting
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Excerpt pages
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Disk usage warning level
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Disk usage full level
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What to do when receiving a disk usage full/warning level email?
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Unsubscribe from disk usage email notifications
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Set vs Series
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How do I add a link to a downloadable PDF to a page?
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Email is flagged
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Message looks like spam
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Can shipping be included in the tax calculation?
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Set image not displaying new titles
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Do you provide service estimates?
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TitleLeaf Price Fields to ONIX Price Options
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Allow orders outside of the United States
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Schedule a meeting
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What are the work hours for the TitleLeaf support team?
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Little questions
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Product exists but not displayed in advanced search results
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Website returns Error 500 page
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Is Thema supported?
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What's the difference between "cleanup" and "delete"?
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Google Drive Links
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Add attachment to support ticket
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Ingestion error: value too long
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Can a Title be assigned to multiple Sets?
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Does TitleLeaf support HB 900 compliance?
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Updating product visibility in bulk
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Updating product format status in bulk
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Distribution succeeded but data on partner's platform hasn't changed
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Recommended third-party FTP applications
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Can payment methods change based on customer category?
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Support invitation not received
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I can't see support tickets for my organization
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Delete individual assets
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Delete assets in bulk
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Uploading when disk space is limited
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Name can't be blank
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Upload failed: fingerprint does not match
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Does TitleLeaf backup my data and assets?
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Custom page variables for feature products
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Does TitleLeaf provide email support?
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Support response time
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Simpler template to ingest leveling data?
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Distribution failed: 426 Failure reading network stream
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Distribution failed: Session must use encryption
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Web domain renewal notification
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Can proprietary IDs be updated via ingestion?
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TitleLeaf product format status mapping to ONIX
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What's the purpose of the channel "Path" field?
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Distribution group scheduling
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Ingram requesting country of manufacture, harmonized code
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What is an ePIB?
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Distribution failed: Name or service not known
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Rename format
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What BISAC edition is supported?
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Distribution failed: "Net::SFTP::StatusException" error
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Ingestion failed: At least one price is required
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Invoice payment failed due to expired card
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Distribution failed: Inactive addresses
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Automatically blocking email delivery for hard bounces
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Composite image has incorrectly sized covers
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How to change a product's season flag
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Support Articles
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Knowledge Base
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Checkout Steps for Institutions
Summarize
Checkout Steps for Institutions
Tim Peterson
Owned by
Tim Peterson
Last updated:
Aug 11, 2023
1 min read
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Step 1 of 4: Library Processing Information
Open
Step 2 of 4: Shipping Information
Open
Step 3 of 4: Payment Information
Step 4 of 4: Order Review
Conditional: Credit Card Payment Method
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