Support ticket priority

A support ticket's priority is defined as follows:

• Low: Services’s primary functions are usable, but a subset of functionality is not usable. For example some minor management issues related to administrative interface. Workaround exists.

• High: Service’s primary functions are usable, but severely limited. For example if you're observing severe latencies or if the administrative interface is not operational.

• Highest: Service’s primary functions are not usable. For example a major service malfunction with no workaround.