Support response time
- Tim Peterson
Owned by Tim Peterson
Tickets by clients with active service plans take precedence over others. If a client’s allotted service time for the month has been exceeded, work will be paused until the subsequent month.
Clients with active service plans
TitleLeaf support response times are approximately 4-5 business days, depending on the queue and the impact/urgency of the issue.
Clients with no service plan
TitleLeaf support response times are approximately 10 business days, depending on the queue and the impact/urgency of the issue.
Impact/urgency
The impact and urgency of issues are defined by the TitleLeaf team. Clients can request prioritization of tickets within their list of open tickets only. Such requests influence the urgency definition.
Requests for status updates and requests to jump the queue are ignored.