It is preferable that users reset their password on their own using the forgot your password form. In the situation where this isn't possible, follow the procedure below to reset a user's password through the admin.
By following this procedure, an email message will be sent to the user indicating their new, temporary password. Note: The email address on file must be valid for the user to receive the email message.
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Select the Users menu item from the Sales menu.
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Find the user, then go to the user page by clicking the user name link in the list.
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Click the Reset Password link at the top of the user page.
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If successful, you should see a confirmation message.
