If you, as a publisher, are contacted by a new user indicating that they've encountered a confirmation token is invalid error, follow the procedure below:
-
Navigate to the Users module by clicking the Users link in the Sales dropdown menu.
-
Find the user record in question.
-
Verify that the user is confirmed.
-
If the user is not confirmed, click the Confirm User link at the top of the page. Note: The link won't be visible if the user is already confirmed.
NOTE: If the user was confirmed, they should have no problem logging into the site. They simply clicked the Confirm my account link twice. Note: The confirmation email describes this potential error at the bottom of the message.
