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Tickets by clients with active service plans take precedence over others. If |
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a client’s allotted service time for the month has been exceeded, work will be paused until the subsequent month. |
Clients with active service plans
TitleLeaf support response times are approximately 4-5 business days, depending on the queue and the impact/urgency of the issue.
Clients with no service plan
TitleLeaf support response times are approximately 10 business days, depending on the queue and the impact/urgency of the issue.