Mark order as cancelled
- Tim Peterson
If the payment type is credit card, then marking an order as "Cancelled" will also attempt to "release" the authorized amount from the associated credit card. Note: To reach this stage, TitleLeaf has received authorization from the merchant bank to capture the amount from the credit card. Releasing the authorized amount can also be performed through the merchant website.
Find the order from the list that appears on the Order page (Menu Sales > Orders).
Order page:
Notice the "Cancelled" link is active.
Click the "Cancelled" link. Now the link is no longer active and a message appears at the top of the page indicating that the order status has been updated.
When the order status is changed, an email notification is sent to the user associated with the order assuming they have the related public setting enabled. See order status change messages for more information.