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Can orders be submitted without payment by credit card?
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What customer categories are considered Institutions?
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Library Processing Specifications Module
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Switch distribution channel from ONIX 2.1 to ONIX 3.0
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Directories in ingestion account
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Publishing Status
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Recurring Invoice: Automatic Payment
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Service Invoice: ACH Payment
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Service Invoice: Credit Card Payment
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Help Center: Forgot Password
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Read-along format
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Formatting channel emails
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Ingestion Error: Cannot find product format by ISBN when not unique
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Generating Proprietary IDs
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Format Abbreviations
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Excerpt didn't change after changing setting
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Excerpt pages
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Disk usage warning level
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Disk usage full level
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What to do when receiving a disk usage full/warning level email?
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Unsubscribe from disk usage email notifications
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Set vs Series
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How do I add a link to a downloadable PDF to a page?
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Email is flagged
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Message looks like spam
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Can shipping be included in the tax calculation?
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Set image not displaying new titles
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Do you provide service estimates?
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TitleLeaf Price Fields to ONIX Price Options
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Allow orders outside of the United States
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Schedule a meeting
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What are the work hours for the TitleLeaf support team?
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Little questions
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Product exists but not displayed in advanced search results
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Website returns Error 500 page
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Is Thema supported?
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What's the difference between "cleanup" and "delete"?
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Google Drive Links
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Add attachment to support ticket
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Ingestion error: value too long
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Can a Title be assigned to multiple Sets?
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Does TitleLeaf support HB 900 compliance?
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Updating product visibility in bulk
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Updating product format status in bulk
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Distribution succeeded but data on partner's platform hasn't changed
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Recommended third-party FTP applications
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Can payment methods change based on customer category?
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Support invitation not received
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I can't see support tickets for my organization
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Delete individual assets
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Delete assets in bulk
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Uploading when disk space is limited
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Name can't be blank
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Upload failed: fingerprint does not match
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Does TitleLeaf backup my data and assets?
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Custom page variables for feature products
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Does TitleLeaf provide email support?
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Support response time
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Simpler template to ingest leveling data?
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Distribution failed: 426 Failure reading network stream
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Distribution failed: Session must use encryption
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Web domain renewal notification
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Can proprietary IDs be updated via ingestion?
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TitleLeaf product format status mapping to ONIX
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What's the purpose of the channel "Path" field?
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Distribution group scheduling
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Ingram requesting country of manufacture, harmonized code
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What is an ePIB?
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Distribution failed: Name or service not known
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Rename format
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What BISAC edition is supported?
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Distribution failed: "Net::SFTP::StatusException" error
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Ingestion failed: At least one price is required
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Invoice payment failed due to expired card
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Distribution failed: Inactive addresses
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Automatically blocking email delivery for hard bounces
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Composite image has incorrectly sized covers
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How to change a product's season flag
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Import CSV file into Excel
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What if we don't have multi-user pricing for ebooks?
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Setting change doesn't appear on public site
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Clear browser cache
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Can TitleLeaf export ONIX short tags?
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Merge Contributors
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Does TitleLeaf store a publication date?
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Does TitleLeaf store a sales embargo date?
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Does TitleLeaf store a trade announcement date?
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Product Composition is indeterminate
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OnixEdit Destination Fails
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Explanation of destination fields
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Why are some customers receiving free shipping?
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Why aren't ecommerce UI fixes consider bugs?
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Is my ticket considered a bug, being addressed free of charge?
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Can a coupon be applied to the shipping calculation?
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Auto-pay didn't work
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Invoice payment dashboard
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View and pay invoice online
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Update payment details of recurring invoice
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Composite image has reversed colors
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Can a package's expiring link be shared?
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Package public and private links
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Domain transfer
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What ONIX issue code list does TitleLeaf support?
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Reduce Spam Submissions
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Avoid duplicate spam submissions
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Ingestion error: "\x98" to UTF-8 in conversion from Windows-1251 to UTF-8
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TitleLeaf's Role Vis-a-Vis Content Managers
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Export module data
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Ingestion is complete but data didn't update
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What does the term "cleanup" mean?
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Subscribe to Events
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Cookie Consent Alert
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What is a multipack?
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What's the difference between an annotation and a description?
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Distribution stalled: 553 Could not create file
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Package limits
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Can I delete the "Cookies" custom page?
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"new_releases" vs "new_availability" page
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Tagging individual products
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What's my site's IP address?
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Recommended image specifications
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Ingestion recommendations
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Which currencies are supported?
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DNS zone file management
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Update List/Cart unit prices
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Changing the ONIX Reference ID
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Which pages are editable?
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Parts of a web page
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Catalog Request Spam
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PDF ebook QA review
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Create a support ticket
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Support ticket priority
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Support access limited
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View your organization's support tickets
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Multi-Store Management
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Can TitleLeaf integrate with Shopify?

Support Articles

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Setting change doesn't appear on public site

Setting change doesn't appear on public site

Owned by Tim Peterson

Feb 12, 2024

1 min read

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Settings changes take several minutes to be applied to the public site.

TitleLeaf • Status

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