TitleLeaf allows admin users to control troubleshoot customer accounts via a masquerading feature. By clicking the Control user Masquerade As link on a given user's admin page, the admin user can log into the navigate the public site as if they were using that given user's account using the given user's email address and the admin user's password. This allows an admin user to perform functions on behalf of the given user. Once those functions have been performed.
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TitleLeaf warns that there is potential to lose Cart contents when masquerading. This is only possible if an admin user makes adjustments to the Cart. For this reason, the admin user must |
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be certain their changes are desired. To be safe, they can save both their Cart and the customer's Cart as Lists before proceeding. |
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TitleLeaf indicates to an admin user that they are in "masquerade" mode by displaying a prominent message at the top of each page. Once their troubleshooting functions have been performed, the admin user must click the Release user Stop link, to release control back to the given userrevert to their admin account.
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It's recommended to perform such control/release using two separate browsers in tandem (eg, Google Chrome and Mozilla Firefox). One browser (eg, Google Chrome) allows the admin user to control/release. The other browser (eg, Mozilla Firefox) allows the admin user to sign in as the given user.