If you’re sent a payment reminder but were expecting an invoice to be auto-paid, there was most likely an adjustment in the recurring invoice amount. Such increasesan increase/decreases decrease in amount require that requires re-entry of the payment information.
Most invoice emails will indicate such an adjustment, for example:
IMPORTANT: Your subscription has changed to X hr/mo (was X hr/mo). Please re-enter your credit card credentials to authorize the price increase. Also, please check the box to "automatically pay" every month per TitleLeaf terms of service.
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