{"xsrfToken":"48c8400e4678639d94559c4987d619f5406efd02_lout","branding":{"id":"5","key":"tsu","name":"TitleLeaf Client Support","portalBaseUrl":"/servicedesk/customer/portal/5"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/00594754-c391-4347-a8a0-02d0d67d6254/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZmI3MDY3Ni01MjFiLTRiNjYtYmRkNC1kY2MzNzhmNjBkMDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAwNTk0NzU0LWMzOTEtNDM0Ny1hOGEwLTAyZDBkNjdkNjI1NCI6WyJyZWFkIl19LCJleHAiOjE3Mzg3MzA3ODIsIm5iZiI6MTczODczMDE4Mn0.6LkyWgryAVr4xtfJ623l9UkH8bzWGSQoEchsLbN1AZ0&client=0fb70676-521b-4b66-bdd4-dcc378f60d01&mode=fit","logoId":"00594754-c391-4347-a8a0-02d0d67d6254","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"SFTP ingestion accounts reorganized","userInitialAnnouncementMessageWiki":"<p>Moving forward, files should be uploaded to the <em>ingest</em> directory of your SFTP ingestion account, not to the root directory. See the <a href=\"https://titleleaf.atlassian.net/l/cp/XacZCY9k\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">SFTP ingestion rules</a> for further information.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":"SFTP ingestion accounts reorganized","announcementMessage":"Moving forward, files should be uploaded to the _ingest_ directory of your SFTP ingestion account, not to the root directory. See the [SFTP ingestion rules|https://titleleaf.atlassian.net/l/cp/XacZCY9k] for further information.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1572a5","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7406eb47-9b8d-4151-bbf5-ad021cc7cc78/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZmI3MDY3Ni01MjFiLTRiNjYtYmRkNC1kY2MzNzhmNjBkMDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc0MDZlYjQ3LTliOGQtNDE1MS1iYmY1LWFkMDIxY2M3Y2M3OCI6WyJyZWFkIl19LCJleHAiOjE3Mzg3MzA3ODIsIm5iZiI6MTczODczMDE4Mn0.E32QlzXMcIGO8SabErbpmYCHB2rz9HR8WNYAO-nFKTo&client=0fb70676-521b-4b66-bdd4-dcc378f60d01&height=300&mode=fit","bannerMediaApiFileId":"7406eb47-9b8d-4151-bbf5-ad021cc7cc78","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"tsu","projectId":10011,"serviceDeskId":5,"name":"TitleLeaf Client Support","description":"<p>Welcome! You can raise a TitleLeaf Client Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":true,"reqTypes":[{"id":"18","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://titleleaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[5],"key":""},{"id":"17","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://titleleaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[5],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://titleleaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"20","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://titleleaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"19","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://titleleaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"22","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://titleleaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"23","name":"Request a new feature","descriptionHtml":"","callToAction":"Request a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://titleleaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"24","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://titleleaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"General"}],"orderMapping":{"5":[17,18]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4fa1ae39-1810-3834-816a-4add6a1dc56d","appLinkName":"System Confluence","appLinkUrl":"https://titleleaf.atlassian.net/wiki","spaceKey":"TSU","spaceName":"TitleLeaf Client Support","spaceUrl":"https://titleleaf.atlassian.net/wiki/spaces/TSU","isServer":false},"labels":[],"projectKey":"TSU","serviceDeskId":5,"kbLinkDomainURLs":["https://titleleaf.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TSU","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZmI3MDY3Ni01MjFiLTRiNjYtYmRkNC1kY2MzNzhmNjBkMDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3MzEzODIsIm5iZiI6MTczODczMDE4Mn0.ztcFL8khtA76c8r7ZyG0QHnCk-qcbUK09vjH_gcxArI","targetCollection":"upload-project-10011","endpointUrl":"https://api.media.atlassian.com","clientId":"0fb70676-521b-4b66-bdd4-dcc378f60d01","tokenDurationInMins":20}},"reqCreate":{"id":17,"projectId":10011,"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10472,"iconUrl":"https://titleleaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/17","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/17","calendarParams":{"firstDay":0,"date":"2025-02-04T20:36:22-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4fa1ae39-1810-3834-816a-4add6a1dc56d","appLinkName":"System Confluence","appLinkUrl":"https://titleleaf.atlassian.net/wiki","spaceKey":"TSU","spaceName":"TitleLeaf Client Support","spaceUrl":"https://titleleaf.atlassian.net/wiki/spaces/TSU","isServer":false},"labels":[],"projectKey":"TSU","serviceDeskId":5,"kbLinkDomainURLs":["https://titleleaf.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZmI3MDY3Ni01MjFiLTRiNjYtYmRkNC1kY2MzNzhmNjBkMDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3MzEzODIsIm5iZiI6MTczODczMDE4Mn0.ztcFL8khtA76c8r7ZyG0QHnCk-qcbUK09vjH_gcxArI","targetCollection":"upload-project-10011","endpointUrl":"https://api.media.atlassian.com","clientId":"0fb70676-521b-4b66-bdd4-dcc378f60d01","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/5?xdm_e=https%3A%2F%2Ftitleleaf.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJkZjY1ODE1ZWJjZmQ5OWQ3MmM3Mzk3Njc3OWI3NTYxZWNhOGI1ODM5NGE0NmZmNTdkN2RkYTY3N2RjODY2OTA2IiwiaXNzIjoiYzg4MDc1MDctZTQ0MS0zM2U2LWJmNzctODRhMjg4NTA5YWY3IiwiY29udGV4dCI6e30sImV4cCI6MTczODczMTA4MiwiaWF0IjoxNzM4NzMwMTgyfQ.qT1oEkWxZiPqduIZSKhNiTXzv7FsZZM9NVxFx1Rscv0\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImM4ODA3NTA3LWU0NDEtMzNlNi1iZjc3LTg0YTI4ODUwOWFmNyIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvdGl0bGVsZWFmLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL3RpdGxlbGVhZi5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJUU1UiLCJpZCI6IjEwMDExIn19fSwiZXhwIjoxNzM4NzMxMDgyLCJpYXQiOjE3Mzg3MzAxODJ9.qoF0svewGnBiWaORmGxyC5spVPAF2Jc49QBBTaJykj0\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://titleleaf.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://titleleaf.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"TSU\\\",\\\"id\\\":\\\"10011\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"TSU\\\",\\\"project.id\\\":\\\"10011\\\",\\\"servicedesk.serviceDeskId\\\":\\\"5\\\",\\\"servicedesk.requestTypeId\\\":\\\"17\\\"}\",\n \"timeZone\":\"America/Los_Angeles\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://titleleaf.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}